• Complimentary Concierge Service available for guests; please contact the team prior to arrival. Services available (with advance notice) include arrangements for airport transfers, ski lift tickets, ski lessons, ski gear rental, non-ski activities, food packages, car hire, and in-accommodation catering.

• Upon check-in, there will be complimentary tea, coffee, milk, sugar, body soap, hand soap, conditioning shampoo, dishwasher powder, washing powder, tissues and cleaning products.

• Complimentary in-resort transfers between the Hirafu Welcome Center and accommodation upon guests’ arrival and departure. NISADE x The Luxe Nomad requires guests to provide their arrival and departure information (bus company and number, number of passengers and estimated arrival/departure time) 14 days prior to check-in date. If details are provided less than 14 days before the arrival date, transfers will not be available.

• Pre-booked breakfast packs can be arranged on request (charges apply).

Check-in: 3 PM

• Copies of passports and credit card details for security deposit are required at check-in.

Check-out: 10 AM

All luggage and personal belongings must be removed from rooms by the check-out time.

• No late check-out is permitted during Peak Season. There will be a late check-out fee of JPY 5,000 for a check-out not later than 12 PM and a full nightly charge for check-out after 12 PM unless otherwise agreed upon in writing.

Early check-in/late check-out requests will be subject to availability on arrival/departure to the property.

• Extra person (6 years old and above) counts toward maximum occupancy allowed for each unit.

• A child 5 years old and below can stay for free in existing bedding. We strongly recommend that all infants sleep in cots. We do not recommend for infants to share existing bedding with family or to exceed the maximum occupancy allowed.

• Extra bedding for infants (5 years old and below) is a baby cot/futon and high chair at JPY 5,000 per child for every 4 nights.

• Extra person (6 years old and above) fee of JPY 12,000 per person per night is applicable when occupants exceed the standard occupancy for the respective unit. An extra futon will be arranged in the living room and not in the bedrooms due to limited space.

• In the situation that an extra guest stays for only part of the nights booked, the extra person fee still applies for the total nights of the group stay.

• Maximum of 2 persons allowed in all units.

• Bedding may be flexible in the accommodation, but it varies from bedroom to bedroom.

• NISADE x The Luxe Nomad requires guests to confirm their preferred bedding configuration (if applicable) 14 days prior to check-in. If no configuration is provided, bedding will be set as Twin bed. Last-minute bedding changes shall be subject to a surcharge.
  

• Where bedding configuration is not supplied within the required time-frame or is incorrect on check-in and needs to be changed, an amendment fee of JPY 5,000 per bedroom will be charged.

• Service Clean: Alternate days during winter peak, and every second day of your stay during the non-peak season; this includes towel change, bed making and garbage removal.

• Mid Stay Clean: Service Clean including full linen change and vacuuming of apartment for guests staying 4 nights or more.

• Extra cleaning is available on request at additional charge; advance booking is required at least 2 weeks prior to arrival date. Please contact our Concierge team for more details.

• Please note that the accommodation is to be tidy and all cutlery, crockery, kitchenware must be washed upon Check-Out. A fee will be charged if additional cleaning is required.

• Guests accept responsibility for damage to the property, the room (including common areas), fittings, furniture, keys and other properties caused during their occupation, including any consequential losses incurred.

• No smoking is allowed in the property (includes balcony areas). Guests who smoke will be liable to pay a JPY 500,000 fine and additional damage charges may apply to compensate later guests who are affected by the smell of smoking or the owner of the property for bookings that need to be relocated to a different property.

• No pets are allowed at any accommodation, either inside, outside or remaining in vehicles parked at the accommodation.

• The property has a double car garage with a heated driveway and outdoor parking.